FAQs

No - You will receive a participatory certificate indicating that you attended a particular hands-on training workshop. This certificate can be used as supporting documentation to be added to your appraisal.

No – this is only included in the Standard Package.

The learning archive becomes accessible via the app 4 weeks following the event.

The Learning Archive is accessible via the Event App. Download the app here.

Yes - our flexible refund policy gives you the following options:

• Receiving a full refund or
• Transferring a pass to a colleague or
• Transferring a pass to the following year if we’re notified before 31st August 2024.

If notified after this time, you’ll only be able to transfer the pass to a colleague or to the following year. If transferred, this can only be done once.

Yes – upgrades can only be processed via a member of our Delegate Relationship team on 0207 348 5277. Alternatively, you can email agm@closerstillmedia.com or training@closerstillmedia.com and a member of the team will process your upgrade.

For 2024, your pass grants you access to all theatres at the event. That includes access to Acute & General Medicine, Anaesthesia & Critical Care and Future Surgery theatres.

These can only be processed via a member of our Delegate Relationship team on 0207 348 5277. Alternatively, you can complete our Group Book form and a member of the team will process your passes.

Yes- the cloakrooms are located on level 0 (down the stairs, in between hall entrances N4 & S4) and at the east end of the venue on level 0. 

Badges are usually sent via the post 1 to 2 weeks prior to the event.

Yes, your badge can be printed on-site. Ensure that your registration code is at hand for an easy process. Your registration code can be found in your confirmation email.